Refund & Cancellation Policy

Each check is a one-time purchase of one report about one person or one vehicle. The price is shown on the button before you pay and is the total amount charged. There are no subscriptions, renewals or hidden fees.

A report is delivered when it opens in My Reports with every section finished. See our Delivery Policy for how long each check takes.

• We could not deliver the report. Your payment went through but no report was created, or a section of it (court records, internet search, licence or vehicle details) could not be completed within 24 hours of payment.
• You were charged more than once for the same report.
• Money was debited but the payment failed. Your bank or Razorpay usually reverses this by itself within 5 to 7 business days. If it does not, email us and we will refund it.

Driving licence and vehicle (RC) checks are refunded automatically when the government source cannot return the record because of a technical error. The report page then says “Your payment has been refunded”. You do not need to ask.

Person Insight reports: if the report page shows a section that could not be completed, email us and we will either complete it or refund you in full, as you prefer.

• The report was delivered. A report is a search of public records at that moment. “No court case found” or “no social profile found” is a complete result, not a failure.
• You did not like what the report found, or you have since decided you do not need it.
• The details you entered were wrong, for example a misspelled name or the wrong city, and the report was delivered for what you entered. If you notice a typing mistake, email us within 24 hours: we will re-run the report once with the corrected spelling, free of charge.
• The check was used against our Terms, for example without a lawful purpose.

A check starts the moment your payment succeeds and cannot be stopped after that, so a paid order cannot be cancelled. If you close the payment window before paying, nothing is charged and there is nothing to cancel.

1. Email info@fraudcheck.ai within 30 days of the payment.
2. Include the report ID (in the report's web address or in My Reports) or the Razorpay payment ID.
3. Say briefly what went wrong.

We reply within 1 business day. Approved refunds are sent within 2 business days of approval to the same card, UPI or bank account you paid from. Banks usually show the money within 5 to 7 business days after that.

If we change this policy we update the date at the top of this page. The version in force when you paid applies to your order.